No one has to
wait standing in line

No. Welcomy runs in the browser on what you already have: a phone or tablet as the kiosk, any screen with a browser as the waiting-room display, and the computer at the counter for the operator. If you later want a dedicated kiosk or a bigger TV, it works the same — but nothing is required to start.

An afternoon for a single branch. You create the account, load your branches, your service categories and your desks, and you are handing out tickets. There is nothing to install and nothing to migrate — a queue starts empty.

Never. They take their ticket from the kiosk, from a QR with their own browser, or over WhatsApp, and they follow it from a link. There is no app to download on either side of the counter.

The queue lives on the server, so nothing is lost: when the connection comes back, every screen resyncs to the same state. While it is down, the operator can keep calling from any device that still has signal — a phone on mobile data is enough to keep the branch moving.

Yes. Messages go out over Meta's WhatsApp Business Platform with approved templates, from a dedicated WhatsApp number — not a bot plugged into someone's personal phone that gets banned in a week. Paid plans include a monthly message allowance; WhatsApp is not included on Free.

Each branch has its own allowance, not one shared pool: the oldest one carries the plan's allowance, and every additional branch brings its own. The allowance is monthly — it renews with each cycle, and whatever you did not use does not roll over to the next month. If a branch runs short, you can top it up with an extra message package: it is bought for that specific branch, is not part of the plan allowance, and remains valid for 12 months from purchase. Each branch's balance is always visible inside the application.

It is yours. Each account is isolated from every other one, we never sell it or share it for commercial purposes, and visitor records are anonymized after two years. You can export your data while the account is active. The full detail is in our Privacy Policy.

Yes, and with no card. Free does not expire and it is not a trial: one branch, three desks, three users and up to 50 tickets a day, for as long as it works for you. You move to a paid plan when you open a second branch or outgrow the daily volume — not when a countdown ends.

In guaraníes, monthly or yearly, by card through Adams Pay. If your card is in another currency the charge still goes out in guaraníes and your issuing bank does the conversion at its own rate for the day, which is why the US dollar amounts on this site are indicative. By default payment is manual: before each due date we email you the link to pay for the next period and remind you; if you prefer, you save a card and it is charged automatically (automatic debit). You cancel renewal yourself from your settings whenever you want: the plan stays active until the end of the cycle you already paid, with no penalty and no phone call.

An appointment app orders the people who booked a time slot. Welcomy is a queue management system: it puts everyone who walks in into one virtual queue — visitors take a ticket at the kiosk, from the QR code at the door or over WhatsApp, follow their place from their phone, and the waiting-room screen calls them by number and by voice. The operator calls, transfers or marks no-shows from a live panel, with priority for older adults, pregnant women and people with disabilities. Online bookings exist too, but they join that same queue: the appointment is one more way in, not the whole product.